FAQs
Find answers to some of our most frequently asked questions below. If you'd like to get in touch about something else, please fill out the form on our Contact Us page.
What is Keepr
Keepr is a modern and sleek breathalyzer designed to fit into your lifestyle. Small, discreet, and easy to use, Keepr also comes with an app to keep track of your results, as well as let you share your results with whomever you’d like – helping you or your loved ones stay safe.
Anyone who wants a little extra help in tracking their alcohol consumption would find Keepr helpful. Whether for yourself, your friends, or a relative, Keepr is an easy and intuitive way to stay safe, accountable, and have communication around healthy habits.
Whether you only drink socially and want to make sure you’re staying safe, or you need to prove
you’re staying accountable, we think Keepr would be a great fit for you.
Keepr breathalyzers use fuel cell technology to measure the breath alcohol concentration (BrAC), reliably. When you blow into our device, any alcohol on your breath will interact with the device and produce results. With an app subscription, these results can then be stored in the app for you to review later and/or share with someone else.
For detailed instructions on use, please download the Keepr User Guide.
Yes! Our breathalyzers are designed to provide results you can count on, even without the app. Please note that you will only be able to see results in real-time, as historical data can only be captured in the app. Other benefits such as location sharing, requesting, sharing, and viewing BrAC samples of others, are also only available via app.
Adhering to industry standards, our devices provide accurate, reliable results from .00 to .40. For most accurate results, please ensure the device is well-maintained and properly calibrated.
Keepr prides itself on industry-leading technology to give you the most accurate results when used as directed.
Here are some tips, to avoid the most common causes of inaccurate readings that happen for all breathalyzers:
1) Mouth alcohol: If you’ve just finished an alcoholic drink OR used an alcohol-based product such as mouthwash, take a drink of water and wait 20 minutes before using for the most accurate read.
2) Contaminants such as cigarette smoke, paint fumes, or hand sanitizer.
3.) Just as any electronic device you already own, extreme temperatures can cause Keepr to return inaccurate results. Please maintain your device in temperatures between 40°C/104°F to avoid any issues.
If you are struggling with accuracy or have additional questions about how to get an accurate reading, please reach out to our team.
The breathalyzer will provide a result immediately after drinking. To get an accurate assessment of alcohol in your bloodstream, a deep lung sample should be taken after avoiding food and drink for 20 minutes.
Shipping & Returns
Yes! Keepr breathalyzers can be shipped anywhere in the United States.
Yes! We can ship to Po Boxes and APO/FPO addresses.
Orders will generally ship 1-2 business days after confirmation. Once your device has shipped, shipping speed is typically within a week if you did not select an expedited shipping method.
We want you to feel confident in your decision to use Keepr, so we offer free returns on all purchases within 45 days of when your device is purchased.
Returned devices must be:
- In brand new, unopened and unused condition
- With all original packaging and accessories
If Keepr arrives to you damaged or defective, it can be returned or exchanged free of charge.
Yes, we warrant that your Keepr device will perform as described in your QuickStart guide that comes with the device and User Guide (available electronically), and that it will be free of defects in workmanship and materials for a period of 1 year from the date it is purchased.
Use our contact us page at yourkeepr.com to request a return label.
If there is an error in your order shipping address, contact us on yourkeepr.com and we will make every effort to update your order before it ships.
Send us an email at contact@yourkeepr.com with your confirmation number and we will cancel your order if it has not already shipped. If it has shipped, use our returns portal to process your return.
Reach out on our contact page with live chat or email – we’ll get it figured out right away!
Your Keepr device, a mouthpiece, a charging cord, and the Quick
Start guide.
Contact us and our specialists can help you replace a mouthpiece.
App Subscription
Go to shop and add a Subscription to your cart. Once you’ve paid for your subscription, you will be able to access the Keepr app. You will find the Keepr app by going to your mobile app store and downloading the app.
The Keepr app enables you to:
- View your results history
- Share your results with contacts
- Share locations
- Request results from contacts
- Share out report to others not among your contact on the app
Note: Contacts you add do not have to pay for an app subscription – they will be able to view and request samples from you at no charge. However, non-subscribing contacts will not be able to take or track samples on the app themselves
Yes. Your subscription automatically renews based on the subscription term that you initially subscribed for. For example, if you purchased a monthly subscription, we would automatically renew your subscription on a monthly basis. If you selected an annual subscription, we would automatically renew your subscription on an annual basis.
Pricing is available when you add a subscription to your cart via the Shop page. There are three different subscription options for you to choose from.
We will charge you your subscription fee automatically, either monthly, every six-months or annually, using the payment method you provided when you registered for your subscription at the start of each subscription term, unless you cancel your subscription before the end of your current subscription term.
You can cancel your Keepr subscription at any time by contacting us here or by logging into your Account and managing your subscriptions here. If you cancel, you will have access to the Keepr service until the end of the subscription term for which you have paid. For example, if you cancel a monthly subscription, you will have access to the service until the end of the month-long period which you paid for. If you cancel a year long subscription, your access to the service will stop at the end of the year-long period which you paid for. If you don’t cancel, we will continue charging you the recurring subscription fee depending on the term you initially subscribed for, e.g. monthly, six-month or annual.
We need at least 5 business days’ notice to cancel your Keepr subscription. For example, if your subscription term ends on the 14th of a month and it’s a Saturday, let us know that you are canceling it on or before the 9th of the month. Otherwise, your subscription will autorenew for another month and we will process the charge on the 14th of the month.
We do not refund subscription payments, but you can exercise your cancellation rights to stop paying as of the next subscription term, as described above.
Make sure your device has the latest software system downloaded. We currently only support iOS, however we plan to roll out Android compatibility in the future. If you have any device compatibility issues, contact us.
Yes! Results can be shared via a report to anyone you choose with an email account, regardless of if they have the Keepr app or subscription.Alternatively, you can invite someone to be an Authorized Contact, and they can access the app solely to view your results and track your acitvity via the app.
Yes! We think Keepr is a great gift idea for a friend of loved one, to help build healthy habits and open communication. If you’d like to gift the device and subscription to someone, simply add a recipient at the time of purchase.